Our Story

One Typist with a Big Vision

Smartsec started out as a one-gal show, with Shivaun typing for just a few doctors. Word soon spread through Perth about the quality of work and soon there was more typing than she could manage!

From there, it was obvious there was a real demand in the medical industry for transcription services. And the seed was planted that maybe, just maybe, this business could be bigger than she ever imagined..


Still loves her coffee, still running a tight ship.

Loves a chat, loves her work and loves meeting new clients!

Shivaun’s right hand gal. Smartsec simply would not be Smartsec without Jo..

Her attention to detail is impeccable and no typo sees the light of day when Jo is around!

The hardest worker we know, Smartsec is lucky to have had Chris on board since our first year, and we’d do anything to keep her.

Loves her grandkids, loves Pilates, and boy does she love a challenge!

Happy to take on the most difficult of tasks, Ingrid is simply awesome and Smartsec could not do without her. (We cry when she goes on leave)!

A Successful Enterprise

Fast forward 10 years, and Smartsec has a professional team of transcriptionists who work their butts off, and are committed to our values of loyalty, integrity and commitment to excellence.


Happy Clients

We have a number of loyal clients, some of which have been with us for the whole 10 years. Many of those clients utilise our service only when their in-house typists or secretaries are on leave, giving them peace of mind that they will always have typing back up when needed.

Don’t take our word for it though: see what our current clients have to say.

  • Smartsec

Not JUST Perth!

Two years ago, Smartsec went National, with clients in Sydney and Melbourne registering with us. We could not be prouder, going up against the big boys of transcription, and we have no intention of stopping anytime soon! So, whether you are in Perth, Adelaide, Melbourne, Sydney, Brisbane, Townsville, Gold Coast, Hobart, Darwin – actually anywhere in Australia, rest assured, the girls at Smartsec have your back!