We are...

The Smartsec Transcription Team


Transcribing over the Internet near you!

Transcribing near you!

We Are Here For You

We have the skills!

We are the Smartsec Medical Transcription Team of highly dedicated and professional transcribers. We are highly skilled in what we do and can guarantee you accurate, timely transcriptions tailored to your specific templates.

Guaranteed Service!

We will get your transcriptions back to you within 24 hours at 99% accuracy! You can't say that about a lot of services!

Yes Genie!

Our website has been configured to seamlessly integrate with Genie Practice Management Software.

No Genie?

Don't use Genie? Not a problem. Give us a buzz or drop us a line and let us know the software you use. We'll get our fantastic IT guys onto it pronto, and have you importing your transcriptions effortlessly in no time!

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    • "Shivaun has provided me with a professional service."

How We Work

Our Transcription Top 4!

Our Promise to You

We promise to provide a quality service that continuously exceeds your expectations. Our aim is to assist you in maintaining an efficient practice so you and your on-site staff can focus on the most important aspect of any practice, patient care.

Why Choose Smartsec?


Shivaun and the girls are Perth based. We don't outsource over east or overseas, and an important part of our mission is to create jobs for our fabulous locals. You might as well boost your own economy right?!!


We cater exclusively to private specialist practices, bypassing hospitals and the public system simply because we believe that in doing so we are able to maintain the excellent standard of service our clients have learnt to expect from us.


You won't need that extra computer, chair or desk - just to name a few costs incurred with on-site staff.

Timely and Accurate

You will receive your transcriptions within 24 hours of uploading your dictation. As well as this your transcripts are proof-read before being sent to you, ensuring any typos are discovered en route.


The Smartsec website operates using secure 256-bit SSL encryption so you can rest assured patient confidentiality is always maintained.
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    • "The Smartsec service is first rate and highly professional."

Our Clients

"SmartSec has been providing regular medical typing support for my specialist gastroenterology practice over the past two years. My letters are typed in a format which allows incorporation directly into my medical practice software, Genie, with a turn around time of 24 hours approximately. The accuracy of typing is first rate with corrections almost never required. The service has been first rate and highly professional. I am very happy to recommend SmartSec to any of my medical colleagues."

Brendan Collins, Gastroenterologist.

"Since commencing a business relationship with SmartSec in February 2012, I have had very successful results. Shivaun has provided me with a professional service, with accurate letters and minimal corrections. I appreciate the reply email immediately after uploading files to her secure website and the fact that the dictation is completed within 24 hours from receipt. Any time I have required anything out of the ordinary, my emails to Shivaun have been replied to promptly. Would recommend her service without hesitation."

Kim Sasche - Sleep Studies Australia

"Several of our surgeons use Smartsec for their transcriptions and we have found the service is of a very high standard, efficient and reliable. They are very professional and user friendly. Shivaun is approachable with a "can do attitude" and any issues have been dealt with promptly and effectively. With her hands on experience, Shivaun makes sure the service provided is keeping up with the demands of a modern medical practice and making it easy for us to communicate."

Orthopaedics WA

"I have known Shivaun since 2009 when she commenced work as a medical secretary for my practice. After I moved interstate she continued to provide transcription services for my clinical neurological and medicolegal practice through her company SmartSec. As an ongoing client I find the SmartSec website an easy and effective way to upload and receive files. I consistently receive personalised, timely and high quality services. Excellent transcriptions are provided according to my requirements including several different layouts and templates. I am very satisfied with Shivaun and the services provided by SmartSec. I have had no reason for complaint, would happily recommend these services to other practitioners and rate the overall package 5 stars."

David Rosen - Consultant Neurologist

"As a Consultant Neurosurgeon and Pain Specialist, the documentation of patient consults and the communication with referring general practitioners is absolutely essential to my practice. I have been using Smartsec Medical Transcription Services and have found them to be excellent. They have acted professionally at all times, have a high level of understanding of the importance of confidentiality and they provide a good quality transcription service with minimal errors. I believe they have very experienced typists and the team is managed by Shivaun, who has always done her utmost to make sure things work for my practice. I would highly recommend them to any health professional.

In addition to this, they are an Australian based company and as an Australian citizen, I believe that it is better for the country that we support local services. It also gives me peace of mind knowing that my patient information is not being sent overseas where confidentiality could be compromised."

Mr David Holthouse -
Neurosurgeon and Pain Specialist

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    • "SmartSec provides an exceptional service."

What We Have In Store For You!

New Smartsec Website

Try Our Services - FOR FREE!

February 01, 2014

When you register, you will get your first transcription FREE so you can see how great our service is!

New Smartsec Website

Our new website!

February 1, 2014

We have looked at ourselves through the microscope, and decided that we need to be out there!

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    • "Would recommend Smartsec without hesitation."


Sign up to receive information outlining costs, software compatibility, payment structure and many other tidbits of information. If you have further questions please don't hesitate to contact Shivaun on 0431613909

Get in touch!

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